3/30/2024 0 Comments Free ticket creator softwareMake it easier for customers to submit new tickets and track the resolution time. The app generates a unique tracking ID every time a customer logs a complaint. This allows you to reroute tickets to the representative best equipped to deal with the issue. Reassign tickets that are nearing their SLAs (Service Level Agreement) or require additional expertise. Save time and keep customers informed of the status of their service request by creating email templates and configuring / triggering push notifications, right from within your customer service application. Create custom notifications for every activity.This way, you can ensure no member is overloaded, and no ticket is left unassigned.ĭon't let a cluttered inbox keep you from reaching your customers. Create custom categories and group them by priority, so your team can promptly respond to queries. Periodically assign incoming tickets to your service representatives. Make sure your customer service stands out.
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